Frequently Asked Questions
Everything you need to know about our premium footwear and services.
What materials are used in GREATS sneakers?
We use premium, responsibly sourced materials including Italian leather, high-grade suede, and recycled knit fabrics to ensure durability and comfort.
How do I determine my correct size?
Most of our styles run true to size. We recommend checking the specific 'Size Guide' on each product page for detailed measurements and fit recommendations.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund may incur a small processing fee.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines vary by country and are calculated at the time of checkout.
How should I clean and maintain my shoes?
For leather styles, we recommend using a damp cloth and mild soap. For suede, use a specialized suede brush. Avoid machine washing to preserve the integrity of the materials.